📌 FAQ
🔥 ZionHaze – Frequently Asked Questions (FAQ)
📌 Exclusive Shipping to the U.S. & Canada – Expansion Coming Soon
1️⃣ About ZionHaze
What is ZionHaze?
ZionHaze is a premium streetwear brand that blends minimalist aesthetics with high-quality fabrics, creating timeless pieces that deliver both comfort and style.
What makes ZionHaze different?
Our products are crafted using premium fabrics, ensuring a soft touch, perfect fit, and superior durability. Every piece is designed to strike a balance between luxury and streetwear, combining sophistication with effortless comfort.
Do you have physical stores?
No. We operate exclusively online to offer a seamless direct-to-consumer experience.
2️⃣ Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use it to track your package directly with the carrier.
My payment was declined. What should I do?
Please verify your card details and ensure sufficient funds are available. If the issue persists, try using a different payment method or contact your bank.
Do you offer installment payments?
Yes! We offer installment payments on orders over $100 via Shop Pay.
3️⃣ Shipping & Delivery (U.S. & Canada Only, Expansion Coming Soon)
Where do you ship?
We currently ship exclusively to the United States and Canada.
Coming soon: Europe, Australia, and New Zealand.
How long does shipping take?
Delivery times vary based on location:
United States: 7-15 business days
Canada: 10-20 business days
Do you offer free shipping?
✅ Yes! Free shipping is available on all orders, with no minimum purchase required.
Which carriers do you use?
We work with reliable carriers such as USPS, FedEx, and Canada Post to ensure fast and secure deliveries.
Do I need to pay customs fees for shipments to Canada?
Orders shipped to Canada may be subject to customs duties and local taxes. These charges are determined by Canadian customs and are the responsibility of the buyer.
What if my order is delayed?
If your order has not arrived within the estimated timeframe, please contact us at contact.zionhaze@proton.me so we can investigate the issue.
4️⃣ Returns & Store Credit Policy (No Cash Refunds & No Exchanges)
Do you accept product exchanges?
❌ We do not accept product exchanges, except in cases of defective items. If your item has an issue, please contact us for an evaluation and replacement.
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unworn and in their original packaging.
Instead of a cash refund, we provide store credit, which can be used for future purchases at ZionHaze.
How does store credit work?
Once we receive the returned item, we will issue a store credit code for the full value of the item. This credit can be applied to any future purchase.
Do you offer cash refunds?
❌ No, we do not issue cash refunds. All returns are converted into store credit.
Who covers the return shipping costs?
✅ ZionHaze fully covers return shipping costs within the United States and Canada.
How do I start a return?
Contact us at contact.zionhaze@proton.me with your order number and the reason for your return. We will provide a prepaid return label and detailed instructions on how to proceed.
5️⃣ Premium Quality & Product Care
How do I take care of my ZionHaze apparel?
Our premium fabrics require proper care to maintain their quality.
Wash in cold water on a delicate cycle.
Air dry to preserve the fabric texture.
Avoid bleach and high heat to maintain longevity.
Are ZionHaze products unisex?
Yes! All of our pieces are designed to be worn by anyone, offering a perfect balance of comfort and versatility.
What materials do you use?
We use premium organic cotton and recycled polyester, ensuring a soft, breathable, and durable feel. The interior fleece lining provides unmatched comfort.
What does "premium quality" mean for ZionHaze products?
Each piece is crafted using heavyweight fabrics for a structured fit and luxurious feel. Premium finishes include reinforced stitching, metal eyelets, and flat drawcords for a refined, high-end look.
Are your products sustainable?
Yes! We prioritize eco-friendly materials and work with responsible manufacturers to minimize environmental impact.
6️⃣ Customer Support